Privacy Policy of SOS Ordi Montréal®




1. Definition:

SOS Ordi Montréal® is a computer maintenance and repair service company, registered at the Registraire des Entreprises du Québec Site externe under number 2265980682.

SOS Ordi Montréal® offers its computer services to individuals, craftsmen, freelancers, merchants, and professionals, called below « Customer ».


2. Privacy:

SOS Ordi Montréal® pledges to not read the data stored on the Customer's computer except for the needs of the service.

SOS Ordi Montréal® is committed to strict confidentiality as to the Customer's personal data that could be brought to its attention.

SOS Ordi Montréal® disapproves practices that violate human dignity (pedophilia, violence, racism, intolerance ...) and reserves the right to stop the job and to inform the authorities if such data is found on the computer.


3. Terms of work:

Whatever the course of the job, the Customer is and remains responsible for data stored on his computer hardware, including internal and external data support(s), like hard drives and USB devices.

The Customer has the responsibility to back up (or to request a backup of) its personal or business data before any computer service job.

SOS Ordi Montréal® can't therefore, in any event, be liable for a partial or total loss of data on the computer equipment of the Customer.


4. Limitations of service:

SOS Ordi Montréal® reserves the right to stop the job requested by the Customer if the conditions of work are different from those commonly predefined. In this case, the total amount of the service will be fully and immediately due regardless of the cost and the cause which has prevented a total or partial execution of the job.

SOS Ordi Montréal® reserves the right to refuse the execution of a job for technical or geographical reasons.


5. Payment for work:

Payment for work is fully and immediately done by the Customer to the technician at the end of the job. A derogation may be granted on an individual basis to companies to let their accounting department process the invoice (30 days max.). 2% monthly fees will be applied on unpaid bills after 30 days.

Several payment options are available to the Customer: cash, check, wire transfer, or Interac® transfer.

In the event the SOS Ordi Montréal® technician is unable to partially or fully perform the job due to a failure of the Customer to any of its obligations, this latter will still have to pay the full amount due for the requested service.

Services rates are subject to change without prior notice. Only prices listed on the quotation and on the website are final.

Unclaimed assets within 6 months after the repair will become SOS Ordi Montréal®'s property who will be free to sell them to pay the balance of the bill.

All prices shown in Canadian dollars (CAD).


6. External payment website:

Electronic payment methods available to the Customer (Visa®, MasterCard®, American Express®, Paypal®) are handled by a well-known, recognized, and secure external payment website.

As a result, SOS Ordi Montréal® cannot be held responsible for any anomalies or irregularities involved in the payment process.


7. Policy application:

The present Policy is brought to the attention of the Client in its full entirety.

As a result, placing a service order implies acceptance of the Policy by the Customer in its entirety and without reservation.